Conflict Management Level 2

Conflict Management covers many possible levels of interaction between people. From basic communication and customer service skills, such as dealing effectively with complaints, through to containing or intervening in a situation that has escalated to the point of where someone's safety has been compromised.

Our Training provides staff with the opportunity to interact and contribute to the solution.

Almost every group of workers with direct contact with customers, whether they are service users or the general public can be at risk of violence. Violence may also occur through internal conflicts, harassment and even bullying.

The following groups of people are particularly at risk.

• Receptionist or customer service points.
• Enforcements and inspections.
• Lone working and community based roles front line service delivery.
• Education.
• Leisure facilities (Public Houses and Night Clubs)
• Healthcare.
• Policing and Security.
• Contact with people with behavioural problems.

Although prevention is better than cure, our conflict management specialists will produce a comprehensive response to incidents, and train your staff on how to deal with them. Primus focus on the following areas:

• Incident Management
• Reporting
• Training and Physical response
• Recognition
• Response

Impact

Feedback from individuals and groups who have undergone the programme, suggests they feel better equipped to deal with an array of scenarios, in a management and controlled manner, often turning a potentially violent situation into a successful peaceful conclusion.

Primus is amongst the first in the UK to develop the role of staff in the area of management conflict. Primus has developed a successful approach to managing conflict that is fundamentally different to conventional training.

Primus has been contracted to write the new HABC "Understanding Conflict Management" Support workbook for the Level 2 Award.
Course Dates: Please contact us direct for corporate and group bookings

Venue: At a venue that suits you

Duration: 1 day Duration

Book today on 029 2075 7578 
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