Conflict Management Level 3

The HABC Level 3 Award in the Delivery on Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

Learners will already have completed a training qualification, for example L3 or L4 Preparing to Teach in the Lifelong Learning Sector.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

This qualification also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Assessment of Qualification.

Learners must successfully complete assessments for both units to achieve the qualification.

Unit 1 : Assessed by a 30-question multiple-choice examination. Leaners must achieve a score of at least 20 out of 30.

Unit 2 : Assessed by a portfolio of evidence. This will need to be internally verified by the centre.

• Know how communication can be used to solve problems and reduce the likelihood of conflict.
• The importance of positive communication as a way of reducing the likelihood of conflict.
• Know factors that influence human responses in conflict situations.
• Know how to assess and reduce risks in conflict situations
• Know good practice to follow after a conflict situation.
• Understand the principles of scenario-based conflict management training.
• Be able to plan and design scenario-based conflict management training.
• Be able to deliver scenario-based conflict management training.
• Know how to evaluate own performance.
Course Dates: 
To Be Confirmed - please contact us for updates
Llanishen, Cardiff Course

Duration: 5 day Duration

Book today on 029 2075 7578 
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